Your privacy is our responsibility

1 Definitions and Scope

The meaning of some key terms used in this policy is as follows:

• "Platform" refers to the 44tk website, mobile-friendly pages, and all related services.
• "User" refers to any person who has registered on the 44tk platform or is using its services.
• "Personal information" refers to any information that can directly or indirectly identify a person.
• "Processing" refers to any activity involving the collection, storage, use, disclosure, or deletion of information.

This privacy policy applies to all individuals who use 44tk from Bangladesh. If you use our platform from outside Bangladesh, the processing of your information will fall under this policy and will be managed in accordance with local laws.

2 Types of Information Collected

We collect various types of information. Each category is described in detail below.

2.1 Identity Information

During account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 or above are permitted)
• Mobile number (Bangladeshi number)
• Email address
• Username and password (stored in encrypted form)

2.2 Financial Information

For transaction purposes, we collect:

• Payment method details (a masked portion of bKash, Nagad, Rocket, Upay account numbers)
• Transaction history (deposit and withdrawal amounts, dates, and times)
• Wallet balance information

2.3 Gaming Activity Information

To improve your gaming experience, we collect:

• Play history and preferred games
• Bet amounts and winning records
• Bonus usage and wagering activity
• Active time on the platform and login frequency

2.4 Technical Information

Information collected automatically from your device and browser:

• IP address and geographic location (at country level)
• Device type, operating system, and browser version
• Session data and log files
• Cookie and similar tracking technology data

3 Methods of Information Collection

44tk collects your information in the following ways:

• Information provided directly: Information you provide through registration forms, the login page, or the support chat.
• Automatic collection: When you visit our site, information is collected automatically through cookies and server logs.
• From payment processors: Transaction confirmation data received from the relevant payment gateway when a transaction is made through bKash, Nagad, Rocket, or Upay.
• From the identity verification process: Documents submitted during the required KYC (Know Your Customer) process.
• Live chat and email: Information provided when you contact our support team.

4 Purposes of Using Information

44tk uses the information it collects for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and VIP benefits
• Delivering gaming services without interruption

4.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Taking necessary steps to prevent financial fraud and money laundering
• Ensuring responsible gaming and identifying signs of addiction
• Verifying age (access only for users aged 21 or above)

4.3 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Responding to lawful requests from relevant authorities
• Enforcing our terms and conditions

4.4 Improving Service Quality

• Analyzing and improving platform performance
• Personalizing the user experience
• Diagnosing and resolving technical issues
• Planning new services and games

4.5 Communication

• Sending important account notifications
• Responding to support requests
• Informing you about promotional offers where applicable (you may opt out at any time)

5 Sharing Information with Third Parties

44tk does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment service providers: The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is sent to the relevant payment gateway. These third parties follow their own privacy policies.
• Game providers: Minimum technical information may be shared with game developers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming, as necessary to ensure fair gameplay.
• Legal obligations: Information may be disclosed pursuant to court orders, legal processes, or lawful requests from government authorities.
• Business transfers: In the event of a company merger or acquisition, your information may be transferred to the new entity. You will be notified in advance in such cases.
• Technology service providers: Hosting, analytics, and security service providers may access limited information, but they use it only under our instructions and are bound by confidentiality agreements.

Outside of the cases listed above, we do not share your personal information with any third party without your consent.

6 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies. Cookies are small files stored on your device that help improve the functionality of the platform.

6.1 Types of Cookies We Use

• Essential cookies: Essential for maintaining your login session and basic platform functionality. These cannot be disabled.
• Functional cookies: For remembering your preferences, language, and other settings.
• Analytical cookies: For monitoring platform usage and improving performance.
• Security cookies: For detecting and preventing fraudulent activity.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functions and you may not be able to log in properly.

7 Data Retention and Security

7.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information may be retained for a set period for legal obligations, financial regulatory requirements, and dispute resolution. Financial transaction records are generally kept for an extended period as required under financial law.

7.2 Security Measures

To keep your personal information safe, 44tk takes the following technical and organizational measures:

• SSL encryption: All data transmission between our platform and your device is protected by SSL (Secure Socket Layer) encryption.
• Password hashing: Your password is never stored directly; it is kept in encrypted form using industry-standard hashing algorithms.
• Access controls: Only authorized staff have limited access to the information they need.
• Regular security audits: Our systems undergo regular security testing.
• Two-factor authentication (2FA): An additional layer of security is provided to prevent unauthorized access to accounts.
• Data backups: Data is regularly backed up on secure, encrypted servers.

While we are committed to ensuring the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. We do, however, follow industry best practices.

8 User Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information in your account.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal retention obligations may not be possible to delete.
• Right to restrict processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to opt out of marketing communications: You can unsubscribe from promotional emails or notifications at any time.
• Right to lodge a complaint: If you feel our data management practices are unsatisfactory, you can raise a complaint with our support team.

To exercise these rights, contact our support team via live chat or by emailing [email protected]. We will respond to your request within a reasonable time.

9 Privacy of Minors

44tk's services are intended for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is in place during the registration process, and we confirm age through documents at the time of account verification.

If we become aware that information from a minor has been collected by mistake, that account will be suspended immediately and the related data will be deleted. If you become aware that a minor is using our platform, please contact us.

A note to parents: Monitor your child's activity on online gaming platforms and educate them about responsible internet use.

10 Policy Changes

44tk reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• By displaying a new "Last Updated" date at the top of this page
• By sending a notification to your registered email address
• Through a notification when you log in to the platform

Continuing to use the platform after a revised policy is published means you agree to the new policy. If you do not agree with the revised policy, please stop using your account and contact us.

We recommend that you review this page regularly so you always stay informed about our privacy practices.

11 Contact Us

For any questions or concerns about the privacy policy, or to exercise your data rights, please reach out to us through the channels below.